In so many words, a chatbot is a piece of software that allows digital communication with a service/product/company through text or messaging applications. So I wanted to take a look at what all the hype is about while doing some digging into the origins of chatbots and what the future holds for them.
The first ever chatbot, ELIZA, was created by German-American author and MIT computer science professor Joseph Weizenbaum in 1966.
Although, the recognition is not perfect at the moment but what’s exciting is that one day, a user will be able to take a photo of the flower in a garden and find out the species, or that item of clothing to find where to buy something similar. Monty Frugal: Monty is a messenger based bot built by Aino Bots that helps you keep track of your money, predict your expenses and helps you stay within the set budget every month.
The chatbot movement is in full swing, the takeover is coming, and the term is definitely hot right now in the tech-sphere.
Multiple vendors have built chatbot platforms, API’s are readily available, and there is a plethora of open-source AI software within reach of developers. While developers have used social media API’s as chatbot hosts for a while, companies like Microsoft, Facebook, and Slack have begun supporting chatbots on Skype, Messenger, and Slack, respectively.
This is a short list of well-known company names and looking around will show you how many of the other messaging platforms are either planning or currently offering a chatbot plaform.
Welp, little did Joey Weizenbaum know, the chatbot actually connected deeply with people.
People were forming an emotional bond with the bot (“A brief history of bots” by Abhimanyu Godara).
What that means is that decision-tree types of bots are as intelligent as the capacity (and thoroughness, and patience) of the designer/programmer who created it to anticipate all potential user use cases and inputs.
But, despite the best of our intentions, sometimes chatbots fail to deliver user experiences that are as seamless, delightful and efficient as we envisioned them to be.
The vast majority of chatbots aren't actually intelligent.
Microsoft recently partnered with Harman Kardon to bring the Cortana voice assistant into similar devices.
Someone who is just a message away and knows the answers?Many of these platforms are still in beta and evolving, based on customer and developer feedback.